Refund policy

Return & Exchange Policy

At Flerich, we want you to be happy with your purchase. To avoid any problems, we have a strict "Check on Delivery" rule.

1. Check Your Product with the Delivery Man
✅ Please open and check your package (fabric quality, size, color, and fit) while the delivery man is still standing in front of you.

Note: The actual color of the clothes might look slightly different in real life due to your phone screen brightness.

2. Returns and Charges
✅ If you don't like it: If the size does not fit, or you just don't like the color/product, you can return it to the delivery man immediately. In this case, you only have to pay the Delivery Charge. The product must be unused with all tags attached.

✅ Free Returns (Damaged or Wrong Item): If the product is torn, damaged, or if we sent you the wrong size or color, you can return it completely Free. You do not have to pay any delivery charge.

3. Exchange Policy
✅ 48-Hour Rule: If you accept the product but want to change the size or color later, you must text or call us within 48 hours.

Note: For this type of exchange, you must pay the delivery charge again.

4. Refunds
✅ If you return the product to the delivery man at the door, any advance money you paid (minus the delivery charge) will be sent back to your bKash, Nagad, or Bank account within 5 to 7 working days.

✅ Important: Once the delivery man leaves your house, you cannot return the product or get a refund. After he leaves, you can only exchange the size or color within 48 hours.

Thank you for shopping with Flerich! ❤️